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Dear clients,
As we continuously aim at maintaining and improving the quality of our services, we would like to ask you to fill in the following questionnaire:

Type of the course you are attending	Company courses Public course Individual classes
Language	English German Spanish Other
Level	Beginner Intermediate mild Intermediate Advanced
Name of teacher
Name of student (voluntary)
Student's e-mail (voluntary)
When assessing, please use points between 1 (not satisfied at all) to 5 (absolutely satisfied): TEACHER
1. The quality standard of the lessons	1 2 3 4 5
2. Teacher's preparation for the lessons	1 2 3 4 5
3. Teacher's timekeeping	1 2 3 4 5
4. Teacher's flexibility to cater for the needs of the students	1 2 3 4 5
5. The level of comprehensibility while teaching	1 2 3 4 5
6. Can the teacher motivate you as well as maintain your focus?	1 2 3 4 5
7. Is there enough of communication in class?	1 2 3 4 5
TEXTBOOKS
8. I use (the name of the textbook)
9. This textbook is interesting regarding its contents and focus	1 2 3 4 5
SCHOOL
10. Communication with the school	1 2 3 4 5
11. Promotion of school's materials	1 2 3 4 5
12. Are there any other products and services that might be provided to you by our school?
THE OVERALL SATISFACTION WITH THE COURSE
13. Do you feel an improvement in your knowledge?	1 2 3 4 5
14. The overall impression of the course	1 2 3 4 5
Your comments
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